Infact, they prefer to use chatbots to resolve their queries instead of contacting your customer support team for every little problem. People find it easier to engage with chatbots than with human agents. It acts as a personal shopper for your customers and assists them throughout their journey. The messenger bot enables you to break the ice with new customers, engage them with rich content and build confidence in your brand.įacebook AI chatbot has also been proven to increase customer spending for businesses. There are more than 1.3 billion active users on Facebook Messenger. Benefits of Facebook messenger chatbot for business 1. This will enable the bot to extract and modify customer data in real-time, eliminating the need for manual and time-consuming data transfers. Your chatbot must be easy to integrate with your existing internal and external systems. The data collected by messenger bots can also be used to gain insights about chatbot performance and customer experience. Predictive analyticsĪI-powered chatbots are capable of observing and analyzing the ongoing as well as past customer data to make the conversations more personalized in real-time. Program your bots to use a mix of rich media like images, gifs and text to make the conversations more interactive. This makes sure that they not only understand natural language but also converse in a more human-like manner. Messenger bots must be backed by a robust NLP-engine. For example, when a customer has been on your page for three to ten seconds, your chatbot may send a welcome message in the chat.

You can specify a trigger for your chatbot to send a message after a certain amount of time has passed. Proactive messagingīusinesses need to move beyond a reactive approach towards customer service and be more proactive in how they engage with customers. Intelligent bots come with pre-integrated payment gateways like PayPal, RazorPay, Setu and more to allow customers to make a purchase right from the chat interface.

Why just leave the conversations at engagement when you can improve sales by enabling instant payments. They require little training data and can train themselves using data from previous interactions. The new generation of chatbots are AI-powered assistants that get smarter with every conversation. Intelligent messenger bots come with the ability to understand customer intent so that they escalate the conversation to the right person at the right time. Your chatbots should be able to read the room and know when to transfer the chat to a live agent. One of the most beneficial features of Messenger API is that it allows easy integration with other Meta applications which include Instagram and WhatsApp.Īll three platforms integrate well with each other, enabling businesses to deliver seamless omnichannel experiences to their customers. It’s all about understanding verbal cues and extracting intents, thoughts, or opinions from text/audio to enhance and influence customer satisfaction. Sentiment analysis is an advanced chatbot feature that works by analyzing the emotion beneath a customer’s message. Features of a facebook messenger chatbot 1. Let’s look at some more features that are a must-have for your Facebook bots. Luckily for them, messenger bots can make sure that their business stays accessible to the users 24 hours a day, 7 days a week. Also known as the messenger bot, it can parse and understand natural language to deliver human-like support to the customers.Ī lot of businesses do not have the resources to offer round-the-clock customer support. Continue reading this blog to learn more about what a Facebook chatbot is and how can it benefit your business? What is a facebook messenger chatbot?Ī Facebook chatbot is a conversational AI tool that helps businesses connect with their customers, resolve their issues, promote and sell their products or services on the Facebook messenger platform. They are helping brands to not only upgrade their customer experience, but also achieve their social commerce goals. Today, there are more than 300,000 chatbots on Facebook and for good reason. When Facebook rolled out its Messenger API in 2016, it paved the way for brands around the world to build AI-powered chatbots on top of their messenger platform.

Facebook messenger chatbot api